Support Centre

Website, Email and more

You give a poor man a fish and you feed him for a day. You teach him to fish and you give him an occupation that will feed him for a lifetime.

Unfortunately with computers and the internet there are a lot of variables that may be in play when something isn’t working.

So in the spirit of the proverb above, we will try and help you troubleshoot your issues on your own with links and tests. The collection of links below and elsewhere on our site will hopefully help. If not, please send us a support ticket.

Website Issues

  • The best thing to do is your website is down is to go to this website – Down For Me or Everyone. This will instantly tell you if it is an issue on your end or if it is an issue for everyone.
  • If it is down for just you, then it could be a host of issues:
    • You have no internet connection
      • You wireless might be disconnected
      • A cable may be unplugged
      • Your Internet Service Provider (ISP) might be having issues
  • If Omni Studios hosts your website and your website is down. The first thing to do is to check to see if our website is down. So I guess if you can read this, our website is up. If that is the case then the whole server is online.
    • Our server hasn’t completely gone down in over 2 years, so chances are it is not that.
    • The server may have been rebooted at times for maintenance or repair. But our ‘site up time” has been steady.
    • Follow Omni Studios on Twitter to be notified of any planned server outages
  • If after checking that our site is still online and your is still not showing, then it might be that the domain name has expired. So you should go to www.whois.net and type in your domain. The page will tell you a lot of details about your domain including the expired date. If it has expired then it will need to be renewed in order for it to come back online. Once renewed it can take up to 72 hours for it to show up again.

Why? When your domain name expires, the server IP address reverts back to the server of where the domain was purchased from (example www.webnames.ca) and is no longer pointing at our server where your image and code files are located. It is similar to Canada Post. When you move physical addresses and fill out the card at Canada Post to redirect your mail, it takes a few days for all the different computer servers in the world to be notified that your site is back at the correct address.

  • If the domain hasn’t expired everything else checks out, then there could be a site code issue which we will need to review. Please send us a Support Ticket to let us know.

Email Issues

Probably the most difficult issue to troubleshoot is email. Why? Well, there are a lot of variables involved.

  • If we host your email, there are settings from us that need to be entered into your email software program (client).
  • Email SPAM servers around the world are very particular

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