WEBSITE & EMAIL SUPPORT
SUPPORT CENTRE
TOOLS & TIPS WITH SUPPORT
OMNI STUDIOS EMAIL & WEB SUPPORT
HOW CAN WE HELP?
We understand how frustrating it is when your email or website is not working.
There are a few things that cause these issues.
- Our hosting server is undergoing maintenance, is down, or is currently being rebooted.
- Your internet service provider is undergoing maintenance or having connectivity issues.
- Computer or Networking issues at your office.
Before contacting us.
Let’s see if you can self-diagnose the issue using the resource links below.
If you are able to visit this page, then your internet is obviously working, so that is good.
WEBSITE ISSUES?
Try these options.Omni Studios Server
If you are able to visit this page, then your internet is obviously working and our server is online.
Check back here for updates on server maintenance schedules.
Down for me or everyone?
Do you ever go to a website and it isn’t loading? But you call a friend and ask them to check and it works for them?
Check to see if a website is down for just you or if it is down for everyone.
CHECK YOU SITE FROM OTHER COUNTRIES
If you have international guests interacting with your website and they say it is not loading for them.
Use this site to view your website from up to 26 different countries.
REQUEST SERVICE
If your Omni Studios hosted website is down or having issues, please use this form to request support.
BROWSER UPDATE
You can check if your browser is up to date by following these steps:What Is My Browser?
More information about your system.
Once you have checked which browser you are using and if it is up-to-date, you can scroll down on that page to find out more about your whole system.
Including:
- Your IP Address
- Internet Service Provider (ISP)
- The resolution of your screen (monitor)
- Browser Window Size
- and more.
We may ask you for some of these details in a follow up support email.
Is my Browser up-to-date?
If the above link shows that your browser is out of date, the following can show you how to update your browser.
Most browsers update automatically, but you can manually update them by following the steps below.
Keeping your browser up to date helps ensure a safe and secure online experience.
You can have multiple browsers installed on your computer.
- Open Chrome
- Click the More menu in the top right (3 vertical dots)
- Click Help
- Click About Google Chrome
- If an update is available, click Relaunch
- If you don’t want to restart right away, click Not now
You might also see a button in the top right saying “Relaunch to Update“. Which just means close the program and re-open it.
See the sample image below if your browser is up to date.
Click the Menu button in the top right, then click Help and About Firefox. The pop up window will indicate if the browser is up to date.
See the sample image below if your browser is up to date.
Open Chrome, click More in the top right, then click Help and About Google Chrome. If you see a Relaunch option, you can click it to apply a pending update. If you don’t see Relaunch, you’re already on the latest version.
See the sample image below if your browser is up to date.
- Open the Opera web browser
- Click the Help selector in the drop-down menu
- Click About Opera from the side menu
- If updates were installed, click the Relaunch now button
- From the Apple menu, choose System Settings or System Preferences
- Click General on the left side of the window
- Click Software Update on the right
- If new software is available, click the button to install it
EMAIL ISSUES?
Try these options.Omni Studios Server
If you are able to visit this page, then your internet is obviously working and our server is online.
Check back here for updates on server maintenance schedules.
CHECK WEBMAIL
The webmail we offer is the mail server. If you are able to log in to the webmail and see current email, then the email is working.
If you are using an email client such as Microsoft Outlook, then it might be an issue with your email settings.
If you have can’t remember the link to your webmail or your email settings, please refer to the original email we would have sent or contact us for details.
CHECK YOUR INTERNET CONNECTION
Check if you Internet Service Provider is online. Sometimes servers go down or are in the process of being updated.
If you can visit websites and navigate within those sites then you are online.
REQUEST SERVICE
If your Omni Studios hosted website is down or having issues, please use this form to request support.
EMAIL ISSUES?
Try these options.SPAM CHECK
Check if your email address is blacklisted.
Your email account could be blacklisted for several reasons.
Poor email hygiene
High bounce rates
Spam complaints
Sending emails to spam traps
Sending spammy content
Hacked or compromised email account
PASSWORD CHECK
Are you guilty of using the same password for every account you have?
That isn’t safe. Here are a couple of tools to help.
PasswordMonster will show you how fast a hacker can guess your password.
DATA BREACHES
All websites and data systems are vulnerable. Banks and law enforcement systems are often compromised. As well as social media platforms and more.
Stay safe and up-to-date with data breaches in Canada and the United States.
VPN
A VPN, or virtual private network. Is a service that encrypts your data and masks your IP address to create a secure connection between your device and a remote server. This protects your online privacy and security and allows you to bypass website blocks and firewalls.
SECURITY
Depending on the nature of your support request, we may need to call the owner of the business to confirm the request.
Before submitting a Support Request.
Please be sure to try the links above to resolve the issue first.
Sometimes the issues are related to your internet Service Provider (ISP) and not our hosting server.
We understand if you are having issues that it can seem urgent. We prefer you use the form to request service,
When calling, we then need to try and write everything down that you are saying. Which isn’t always easy to do.
Omni Studios | A virtual agency based in Regina, SK. Offering traditional and digital business services locally and around the world.
As an energetic and enthusiastic agency. We are always excited to work with entrepreneurs and business owners who have a passion for their businesses.